About this toolkit

This is a toolkit for charities, voluntary organisations and social enterprise to provide ways to prove and improve their quality and impact to:

  • Help organisations’ leaders and managers clarify how their work has an effect on people, communities, and the environment.
  • Clarify basic principles of proving your value and improving your organisation’s work, so that you can build your skill and expertise over time.
  • Present approaches from the voluntary and business sectors to help prove and improve the effectiveness of your organisation.

Proving and Improving

What does it mean to ‘prove’ and ‘improve’?

‘Proving’ is about demonstrating that change is actually taking place, that your organisation is living up to its mission, and that it can explain these changes and effects to a range of people that have a stake in what happens. It can also be about demonstrating to these people that your organisation or its activities lives up to or achieves expected standards.

‘Improving’ refers to a continuous process of learning and growth, to support the social mission and also to sustain/grow the business. It is also about actively pursuing ways to get better – at delivering goods and services, running efficiently, and creating value for employees and partners.

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