In this section, you will find further information on useful tools that can help you prove and improve your organisation’s quality and impact. Please note that this is not a catalogue of tools, but a reference guide for resources and reading. Before reading through this section, visit tools for summaries of over 20 different tools and approaches and the tools chart: comparing proving and improving approaches.


Balanced Scorecard: Step-by-Step for Government and Nonprofit Agencies

Niven, P.R. (John Wiley & Sons Inc) 2003
Keywords: management, performance, scorecard
Summary: This book is aimed at making the Balanced Scorecard approach available to government and nonprofit agencies, in particular, but it could prove useful for social enterprises wanting to get a thorough understanding of this tool.
ISBN: 0-471-42328-9

Evaluation toolkit for the Voluntary and Community Arts in Northern Ireland

(The Arts Council in Northern Ireland, Annabel Jackson Associates) 2004
Keywords: evaluation, indicators, questionnaires
Summary: This toolkit goes through the various stages of evaluation and provides explanations of many of the key concepts and it gives templates for forms and questionnaires that can be adapted.

The Money Trail: Measuring your impact on the local economy using LM3

Sacks, J (nef) 2002
Keywords: monetary, effectiveness, impact, tool
Summary: This workbook guides the reader through the LM3 tool, that can be used to measure and prove how effectively different parts of the local economy are working and how to make them work better.

Prove It! Measuring the effect on neighbourhood renewal on local people

Walker, P et al (new economics foundation, Groundwork, Barclays PLC) 2000
Keywords: tool, evaluation, impact, regeneration
Summary: This handbook provides a method for measuring the effect of community projects on local people, on the relationships between them and on their quality of life.


Social Return on Investment. Valuing what matters

Aeron-Thomas D, et al (nef) 2004
Keywords: tool, social development, evaluation
Summary: This report shows how a tool piloted in the UK by nef can be used to measure the financial value of social and environmental as well as economic returns.

Strategic Performance Measurement and Management in Nonprofit Organizations

Kaplan R (Nonprofit Management and Leadership 11, No. 3, Spring 2001: 353-370)
Keywords: scorecard, measurement, management, nonprofit
Summary: This article attempts to explain how the Balanced Scorecard, a traditional measurement and management approach, can be applied in the nonprofit sector.



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