Who can use the tool?
What resources are needed?
Development, ownership and support
The Big Picture is an organisational development framework for identifying the strengths and areas for improvement of an organisation across all of its activities. It is similar to the EFQM Excellence Model in that it is non-prescriptive and does not involve strictly following a set of rules or standards, but provides a broad and coherent set of assumptions about what is required for a good organisation and its management.1 It is designed around the planning cycle and essentially operates by:
- Identifying the needs to be met.
- Devising a plan to meet the needs.
- Doing something practical to meet the needs.
- Reviewing the extent of success in meeting these needs.
- Identifying further needs to be met.
Each organisation can use The Big Picture in its own way to manage improvement, under the control of those who use the methods rather than an external evaluator. The Big Picture has been designed for and by the voluntary sector.
The Big Picture seeks to provide organisations with an approach that treats quality and impact issues in a holistic way. Its starting point suggests that an organisation can be defined by the ‘results’ it brings about and the ‘enablers’ that help to make them happen. There are four sections to the model. ‘Results’ in the model are interpreted as things that have a positive impact and ensure stakeholder satisfaction. ‘Enablers’ suggest that an organisation needs the right direction and appropriate processes in order to achieve the results. Each quadrant is then broken down into six further strands.
The approach suggests bringing as many people as possible together in a room.
The Big Picture comes in the form of a workbook.
- The tool is simple and easy to understand and may be used ‘off the shelf’.
- It provides a diagnosis of an organisation’s activities and is useful for planning as it makes links between what an organisation does, the results it achieves and how the results are reached.
- It seeks to instil a culture of continuous improvement.
- It is flexible enough to be used in ‘bite-sized’ parts or for specific issues – such as ‘Governance’ as well as providing a framework for a more comprehensive review of an organisation’s activities.
- There is no requirement for external validation and the model can be used as an internally driven self-assessment tool allowing an organisation to be as honest and open as possible in gauging its performance.
- It has a high relevance and applicability to voluntary organisations of all sizes.
- Although there is an option for the organisation to assess itself using a ‘score’, the model does not involve any external validation or assessment.
- There is no formal mark or accreditation for the model and so it will not be overtly visible or recognisable to customers, service users, funders and other stakeholders.
- As it was developed for the voluntary sector, some social enterprises may find it is weaker for the more conventional business side of their work.
Who can use The Big Picture?
What resources are needed?
Leadership: The Big Picture will be most effective if all staff are motivated and behind it. For a thorough diagnosis of the whole organisation’s activities, senior members will need to be involved in some capacity, but it has also been used by some organisations for a personal review of an individual’s work, for a training needs analysis, business plan analysis and as a stakeholder consultation tool, each of which has different leadership needs.
Proficiencies or skills: In general, no specialist skills are required. An ability to facilitate discussion (in a variety of forms) will be useful.
Staff time: This will vary upon what the organisation uses the tool for. It may be used by an individual during a day or an hour to focus on one or two issues, or it is possible to use it to systematically address all the organisation’s activities over several months.
The Big Picture is produced by the Scottish Council for Voluntary Organisations (SCVO).
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